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JBugs Policies
Our Shipping, Return, International Order, and Discount Policies are detailed below. We reserve the right to modify these policies at any time.
We offer FREE SHIPPING on orders over $100*
90 Day Return Policy
You can return most unused, never installed, like-new items for 90 days from the date of receipt. Items must be in like-new condition. The following items are final sale:
Returns must be sent in a proper shipping box.
With the exception of parts that are shipped to you in the original manufacturer packaging (example - TMI door panels, floor pans, complete front beams, etc), please be sure to return the parts with an external box or protective packaging around the parts you are returning. Most manufacturer packaging boxes are not rated for shipping and can become damaged or destroyed as they are too thin to withstand forces applied during the shipping process. Failure to do so will result in a higher restocking/reboxing fee or outright refusal of the return if the part cannot be restocked in the same condition it arrived at you. How to Start a Return:
After you have received the RMA from us:
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JBugs does not sell parts internationally. We cannot, under any circumstances, accept an international credit card. If you are an international customer you can utilize the following procedure, at your own risk, to order parts:
1. Place an order at JBugs.com
2. Ship the order to an American based freight forwarder of your choice
3. Pay for the order using Paypal
If you choose to order parts this way, we will process your order just like any other order within the United States - Please Note: this means that any back order or special order items will be shipped separate from the rest of your order- please make shipping accommodations accordingly.
Once the order is shipped to the freight forwarder, we will no longer accept any responsibility for the order. We do not have any affiliation with freight forwarders, nor can we recommend one to you. We cannot offer any insurance on the package or make any guarantee that the order will make it beyond the freight forwarder.
Returns on international orders are entirely the responsibility of the customer. We will not pay the freight on a return under any circumstances. Order at your own risk.
We CANNOT calculate nor can we estimate the transit time or cost from the freight forwarder to the customer. Once the courier's tracking number shows delivery to the freight forwarder, the safety of the package becomes the responsibility of the freight forwarder. International shipping costs, customs, import duties, taxes, etc., will all be handled by the customer or by the freight forwarder. We are also not responsible for calculating the dimensions and weight of the products being ordered.
Again, we cannot accept international credit cards. International customers must use PayPal to place an order through JBugs.com, using the PayPal tab to check out. During the time of order, make NO mention of the international address; the website will reject the order if an international address is included.
It is MANDATORY, that all shipments will include 1 copy of the invoice regardless of the number of packages, and MUST be addressed to the customer that has paid for the product. There will not be multiple copies made, nor will the recipient's name be changed. This cannot be manipulated, omitted, or altered.
PLEASE BE ADVISED! Vehicles produced outside of the United States do not follow the same year/make/model rules as the U.S. production models. It is the CUSTOMER'S RESPONSIBILITY to know what parts fit the vehicle, regardless of its place of origin. JBugs accepts NO RESPONSIBILITY for parts that do not fit, or match your year or model vehicle. NO EXCEPTIONS.
We apologize for any inconveniences caused by this policy, but cannot make any exceptions. We appreciate your business.
Thank you.
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JBugs has been in business for over 33 years. We value our customers and understand and appreciate their need to feel secure when shopping with us.
We collect information that is voluntarily shared with us. This includes, email addresses and account information (shipping/ billing information, contact information, etc.). We do not share any of this information with other organizations for commercial purposes. Information will only be disclosed when we are legally required to do so.
Our site uses cookies to store visitors preferences, record session and user specific information, and to customize the web page content to meet the visitors preferences.
To try and bring our customers offers that are of interest to them, ad server companies may collect information such as domain type, IP address, and clickstream information when customers visit our site.
To ensure the security of our customers' private information, when we transfer and receive certain types of sensitive information, we redirect visitors to a secure server and have appropriate security measures in place at the web hosting physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
We use YOTPO, a third party service for our site reviews. YOTPO is given access to our customers' email addresses ONLY for the purpose of conducting these surveys.
If our information practices change at any time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you have any concerns about this policy or the privacy and security of your personal information with regards to JBugs, please call us.
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California Pacific/JBugs is not affiliated and has never been affiliated in any way, shape or form with Volkswagen of America. No inference should ever be drawn that we have any links or reference to Volkswagen of America or its parent company or any of its subsidiaries. We simply sell parts for the cars you love.
The information presented on this website is accurate to the best of our ability. We will NOT be held responsible for any typographical or picture errors. When listing the number of parts, descriptions and prices, despite our best effort, there is a possibility of a mistake. We will do everything possible to rectify any mistake when we discover it. The price and availability of products are subject to change without notice.
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Shipping Policy
We offer FREE SHIPPING on orders over $100*
Orders under $100 cost a flat-rate, $11.95*
*Contiguous United States only. Excludes Hawaii & Alaska.
If you need express shipping, please call us for expedited shipping options. We will try to consolidate as much as possible to offer the lowest shipping rates.
Alaska, Hawaii, Puerto Rico, APO/FPO, & US TerritoriesFor orders to Hawaii, Alaska, APO/FPO, Puerto Rico and other US territories, we will provide you with your shipping options and the costs via phone. The shipping costs for these orders are billed at the time of shipping.
International ShippingWe do not ship internationally. We only ship to the USA and it's territories.
Return Policy
90 Day Return Policy
You can return most unused, never installed, like-new items for 90 days from the date of receipt. Items must be in like-new condition. The following items are final sale:
- Special order items
- Special order upholstery
- Electrical items
- Installed carburetors
- Installed items
- Items missing parts or the original packaging material
- Items damaged in return shipping due to improper packaging
- Carburetors that smell like fuel
- Damage due to customer negligence
- Once mounted, wheels cannot be returned
- Items with scour marks that show installation or attempted installation from nuts, bolts, screwdriver’s, washers, etc.
- Items sold as in kit do not have individual value and cannot be returned as such
Returns must be sent in a proper shipping box.
With the exception of parts that are shipped to you in the original manufacturer packaging (example - TMI door panels, floor pans, complete front beams, etc), please be sure to return the parts with an external box or protective packaging around the parts you are returning. Most manufacturer packaging boxes are not rated for shipping and can become damaged or destroyed as they are too thin to withstand forces applied during the shipping process. Failure to do so will result in a higher restocking/reboxing fee or outright refusal of the return if the part cannot be restocked in the same condition it arrived at you. How to Start a Return:
- Email Sales@jbugs.com with the subject line "Return" and include the following information in the body of the email:
- First & Last name on the order.
- Order number.
- Billing Zip Code.
- Part numbers for the products you would like to return.
- Reason for return and any other relevant information including pictures if needed.
After you have received the RMA from us:
- Place a copy of your invoice or order confirmation inside the package.
- Carefully package your items.
- Ship the items back to the JBugs return address listed on the RMA. Keep your tracking information for proof of delivery.
- Once you receive a Return Authorization, all returns must be shipped back to our AZ address.
- Returns shipped to our administration office may be subject to a higher restocking fee.
- Returns, refunds, and store credits are usually processed within 5 days upon receiving the items back.
- We are not responsible for tracking returns shipped without an RMA.
- Refunds, exchanges, or store credits will be given for items returned within 90 days of receipt.
- Refunds are issued to your original payment method.
- The customer is responsible for the return shipping charges except in cases where JBugs shipped the incorrect item.
- Shipping charges are not refundable.
- JBugs is not responsible for any 3rd party installation charges.
- Returns will be subject to a 20% restocking fee except in a situation where JBugs shipped the incorrect item.
- If you feel that you have received a defective item, please contact our technical support team at 800-231-1784 ext. 3. If the item is deemed defective by our staff, we will replace or refund the product and any shipping charges.
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International Order Policy
JBugs does not sell parts internationally. We cannot, under any circumstances, accept an international credit card. If you are an international customer you can utilize the following procedure, at your own risk, to order parts:
1. Place an order at JBugs.com
2. Ship the order to an American based freight forwarder of your choice
3. Pay for the order using Paypal
If you choose to order parts this way, we will process your order just like any other order within the United States - Please Note: this means that any back order or special order items will be shipped separate from the rest of your order- please make shipping accommodations accordingly.
Once the order is shipped to the freight forwarder, we will no longer accept any responsibility for the order. We do not have any affiliation with freight forwarders, nor can we recommend one to you. We cannot offer any insurance on the package or make any guarantee that the order will make it beyond the freight forwarder.
Returns on international orders are entirely the responsibility of the customer. We will not pay the freight on a return under any circumstances. Order at your own risk.
We CANNOT calculate nor can we estimate the transit time or cost from the freight forwarder to the customer. Once the courier's tracking number shows delivery to the freight forwarder, the safety of the package becomes the responsibility of the freight forwarder. International shipping costs, customs, import duties, taxes, etc., will all be handled by the customer or by the freight forwarder. We are also not responsible for calculating the dimensions and weight of the products being ordered.
Again, we cannot accept international credit cards. International customers must use PayPal to place an order through JBugs.com, using the PayPal tab to check out. During the time of order, make NO mention of the international address; the website will reject the order if an international address is included.
It is MANDATORY, that all shipments will include 1 copy of the invoice regardless of the number of packages, and MUST be addressed to the customer that has paid for the product. There will not be multiple copies made, nor will the recipient's name be changed. This cannot be manipulated, omitted, or altered.
PLEASE BE ADVISED! Vehicles produced outside of the United States do not follow the same year/make/model rules as the U.S. production models. It is the CUSTOMER'S RESPONSIBILITY to know what parts fit the vehicle, regardless of its place of origin. JBugs accepts NO RESPONSIBILITY for parts that do not fit, or match your year or model vehicle. NO EXCEPTIONS.
We apologize for any inconveniences caused by this policy, but cannot make any exceptions. We appreciate your business.
Thank you.
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Price Match Policy
We will match a competitor's listed, delivered price.
To do so, we verify some information. If you see an item listed at a lower price:
- We must verify that the website you want to price match is a legitimate business and an authorized dealer of the item(s).
- The item must be in new condition.
- We must confirm that the competitor has the exact same item with the same attributes, in stock and ready to ship. If the item is out of stock on the competitor's website, we are unable to match their price.
- The item must be an apples-to-apples comparison and be of the same quality as the item you are trying to price match. We will price match "German Quality vs. German Quality" or "Brazilian Quality vs. Brazilian Quality". We will not price match German Quality vs. Brazilian Quality. Just because it has the same OEM part number, does not necessarily always mean it is the same item with the same quality, when it comes to air-cooled VW restoration parts.
- Price matching is at our sole discretion and we reserve the right to decline to match a price.
To request a price match, please contact us by phone, email, or chat.
30-day price-drop protection
If our price drops within 30 days of your purchase, contact us by phone, email, or chat while the lower price is available. Within those 30 days, we'll make up the difference.
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Privacy Policy
JBugs has been in business for over 33 years. We value our customers and understand and appreciate their need to feel secure when shopping with us.
We collect information that is voluntarily shared with us. This includes, email addresses and account information (shipping/ billing information, contact information, etc.). We do not share any of this information with other organizations for commercial purposes. Information will only be disclosed when we are legally required to do so.
Our site uses cookies to store visitors preferences, record session and user specific information, and to customize the web page content to meet the visitors preferences.
To try and bring our customers offers that are of interest to them, ad server companies may collect information such as domain type, IP address, and clickstream information when customers visit our site.
To ensure the security of our customers' private information, when we transfer and receive certain types of sensitive information, we redirect visitors to a secure server and have appropriate security measures in place at the web hosting physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
We use YOTPO, a third party service for our site reviews. YOTPO is given access to our customers' email addresses ONLY for the purpose of conducting these surveys.
If our information practices change at any time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you have any concerns about this policy or the privacy and security of your personal information with regards to JBugs, please call us.
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Disclaimer
California Pacific/JBugs is not affiliated and has never been affiliated in any way, shape or form with Volkswagen of America. No inference should ever be drawn that we have any links or reference to Volkswagen of America or its parent company or any of its subsidiaries. We simply sell parts for the cars you love.
The information presented on this website is accurate to the best of our ability. We will NOT be held responsible for any typographical or picture errors. When listing the number of parts, descriptions and prices, despite our best effort, there is a possibility of a mistake. We will do everything possible to rectify any mistake when we discover it. The price and availability of products are subject to change without notice.
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Copyright © JBugs.
All rights reserved. All images protected by US and International copyright laws. No part of this website may be reproduced, distributed, or transmitted in any form or by any means.
All Prices subject to change without notice or obligation. Not responsible for typographical or photo errors. "Volkswagen", "VW","Beetle", "Super Beetle", "Bus", "Ghia", "Type 2", "Type 3", "Thing", "Rabbit", "Cabriolet", "Jetta", and "Golf" are trademarked by Volkswagen of America and are used for descriptive purposes only.